Customer Service Rep Retail 267 - Full-Time

The Spinx Company•Columbia, SC

5d•Onsite

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide outstanding customer service, conduct financial transactions accurately and efficiently, and create a welcoming environment in support of company policies, core values, and operational priorities. The role supports retail and food service operations, including store safety, food safety and sanitation, and maintaining food quality, consistency, and selection in accordance with company standards. CSRs must be cross-trained and proficient in the retail and food service responsibilities of the role. They maintain a professional appearance, keep work areas and store surroundings clean and orderly, protect company assets, follow cash-handling and age-restricted sales procedures, and communicate issues through established channels. The position requires availability for varied shifts, including nights, weekends, and holidays, and periodic participation in company-sponsored training. The work involves standing and walking, cleaning and stocking, handling cooking equipment and cleaning products, and working in a range of indoor and outdoor conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to present information effectively to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community.
Must be able to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and handle situations with limited standardization, and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to regularly stand, walk, use hands and fingers, handle or feel objects, use tools or controls, reach, talk, and hear; and frequently sit, climb or balance, stoop, kneel, crouch or crawl, taste, or smell.
Ability to stock shelves, carry trash containers, work with and around hot cooking equipment and grease, and tolerate gasoline fumes and cleaning products.
Ability to regularly lift or move up to 10 pounds, occasionally lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Report for scheduled shifts on time, in proper uniform, and with a clean, professional appearance in accordance with the Company Personal Appearance Policy.
Be cross-trained and proficient in all retail and food service responsibilities associated with the CSR role.
Perform assigned tasks safely, follow safety policies and procedures, and report accidents, unsafe conditions, or hazards to the Store Safety Coordinator or GM.
Provide fast, friendly, and accurate customer service; ensure customers are respected and feel appreciated; and promptly report customer-related issues or special requests to management.
Maintain an organized work area, a clean and properly stocked and faced sales floor, and clean restrooms.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and comply with cash-handling policies and accountability procedures.
Follow company policies and applicable laws and regulations for age-restricted sales, including requesting valid identification from customers who appear under 40.
Help ensure compliance with company merchandising, pricing, food service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline for communicating information.
At locations with self-checkout, assist customers and help expedite the line.
Demonstrate the company’s core values of Customer Focus, Teamwork, Committed to Quality, Accountability, Passionate, and Community Centric.
Participate periodically in company-sponsored training classes related to the job.
Perform cleaning and stocking duties, including sweeping and mopping floors, dusting shelves, cleaning restrooms, and cleaning the parking lot and surrounding areas.