Customer Service Rep Retail 178 - Part Time

The Spinx Company•Travelers Rest, SC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide outstanding customer service, conduct financial transactions accurately and efficiently, and create a welcoming environment in support of company policies, core values, and operational priorities. The role helps maintain store safety, food safety and sanitation, and food quality, consistency, and selection according to company standards. CSRs are cross-trained in retail and food-service responsibilities and help keep the store, sales floor, restrooms, building exterior, grounds, and forecourt clean, organized, and properly stocked. They protect company assets, including cash and inventory, follow cash-handling and age-restricted sales procedures, and support merchandising, pricing, food-service, and administrative requirements. Depending on the location, the role may also involve assisting customers at self-checkout. The position requires availability for a variety of shifts, including nights, weekends, and holidays. Employees may periodically participate in company-sponsored job-related training. The work involves frequent outdoor conditions and exposure to wet or humid conditions, fumes or airborne particles, and extreme cold; occasional exposure to moving mechanical parts, high or precarious places, toxic or caustic chemicals, extreme heat, and electrical shock. Physical tasks include standing, walking, cleaning, stocking, handling objects and tools, and lifting up to 50 pounds occasionally.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to present information effectively to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems, handle situations with limited standardization, and interpret written, oral, diagrammed, or scheduled instructions.
Ability to stand, walk, use hands and fingers, handle or feel objects, use tools or controls, reach, talk, and hear regularly.
Ability to sit, climb or balance, stoop, kneel, crouch or crawl, and taste or smell as frequently required.
Ability to perform cleaning and stocking tasks, work around hot cooking equipment and grease, and tolerate gasoline fumes and cleaning products.
Ability to regularly lift or move up to 10 pounds, occasionally lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
Vision abilities including close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Responsibilities

Report for scheduled shifts on time, wear the proper uniform, maintain a clean and professional appearance, and follow the Personal Appearance Policy.
Become cross-trained and proficient in the retail and food-service responsibilities associated with the CSR role.
Perform work safely and follow safety policies and procedures; report accidents, unsafe conditions, and hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, and accurate customer service, treat customers respectfully, and promptly report customer issues or special requests to management.
Maintain an organized work area and a clean, filled, and faced sales floor, and keep restrooms spotless throughout the day.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company cash and inventory and follow cash-handling policies and procedures.
Follow company and applicable local, state, and federal age-restricted sales requirements, including requesting identification from customers who appear under 40.
Help ensure compliance with company merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline for communication.
Where applicable, assist customers and expedite the line at self-checkout.
Participate periodically in company-sponsored training related to the job, as expected.