Customer Service Rep Retail 265 - Part -Time

The Spinx Company•Irmo, SC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works effectively as part of a team, provides outstanding customer service, conducts financial transactions accurately and efficiently, and creates a welcoming environment in support of company policies, core values, and operational priorities. The role supports store safety, food safety and sanitation, and company standards for food quality, consistency, and selection. Teammates are cross-trained in retail and food service responsibilities to provide operational flexibility and team support. The CSR serves customers promptly and courteously, maintains sales areas and facilities, protects company cash and inventory, and follows applicable company policies and local, state, and federal regulations. The position may also include helping customers at self-checkout. The employee must be available for a variety of shifts, including nights, weekends, and holidays, and may periodically participate in company-sponsored job training.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Ability to present information effectively to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints from associates, customers, regulatory agencies, or the business community.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and handle varied situations with limited standardization.
Ability to interpret written, oral, diagrammatic, or schedule-form instructions.
Ability to stand, walk, use hands and fingers, handle or feel objects, use tools or controls, reach, talk, and hear; frequent sitting, climbing or balancing, stooping, kneeling, crouching or crawling, tasting, and smelling are also required.
Ability to stock shelves, carry trash containers, work with and around hot cooking equipment and grease, and tolerate gasoline fumes and cleaning products.
Ability to regularly lift or move up to 10 pounds, occasionally lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
Vision abilities including close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Report for scheduled shifts on time, wear the proper uniform, maintain a clean and professional appearance, and follow the Company Personal Appearance Policy.
Become cross-trained and proficient in all retail and food service responsibilities associated with the CSR role.
Perform assigned duties in a way that keeps the work environment, teammates, and customers safe; follow safety procedures and report accidents, unsafe conditions, and hazards to the Store Safety Coordinator or GM.
Provide fast, friendly, and accurate customer service, treat customers respectfully, and promptly report customer issues or special requests to management.
Maintain an organized work area, a clean and properly stocked and faced sales floor, and clean restrooms.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and accountability procedures.
Follow company policies and applicable laws and regulations for age-restricted sales; ask customers about legal age and request valid identification when required, including for customers who appear under 40.
Help ensure compliance with company merchandising, pricing, food service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline for when and how to communicate.
At locations with self-checkout, assist customers and help expedite the line.
Live and demonstrate the company’s core values: Customer Focus, Teamwork, Committed to Quality, Accountability, Passionate, and Community Centric.
Perform cleaning and upkeep duties, including sweeping, mopping, dusting, and cleaning restrooms, the parking lot, and surrounding areas.
Participate periodically in company-sponsored training classes related to the job.