Customer Service Rep Retail 302 - Part Time

The Spinx Company•Cashiers, NC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works as part of a team to provide outstanding customer service, accurately and efficiently conduct financial transactions, and create a welcoming environment in support of company policies, core values, and operational priorities. The role helps maintain store safety, food safety and sanitation, and food quality, consistency, and selection in accordance with company standards. Teammates are cross-trained and expected to be proficient in retail and food service responsibilities to support operational flexibility.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to effectively present information to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents.
Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret written, oral, diagrammed, or scheduled instructions.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Ability to meet the physical demands of the role, including standing, walking, using hands and fingers, handling objects, reaching, talking, and hearing; frequent sitting, climbing or balancing, stooping, kneeling, crouching or crawling, tasting or smelling; and lifting or moving up to 10 pounds regularly, 25 pounds occasionally, and 50 pounds occasionally.

Responsibilities

Arrive on time for scheduled shifts in proper uniform and maintain a clean, professional appearance in accordance with the Company Personal Appearance Policy.
Perform assigned tasks in a way that keeps the work environment, teammates, and customers safe; follow safety procedures and report accidents, unsafe conditions, or hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, accurate service, treat customers respectfully, and promptly report customer issues or special requests to management.
Maintain an organized work area, clean and properly stocked and faced sales floor, and spotless restrooms throughout the day.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and accountability procedures.
Follow company policies and applicable local, state, and federal requirements for age-restricted sales, including requesting identification from customers who appear under 40.
Help ensure compliance with merchandising, pricing, food service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline for communication.
At locations with self-checkout, assist customers and help expedite the self-checkout line.
Participate periodically in company-sponsored training related to the job.