Customer Service Rep Retail 141 - Part Time

The Spinx Company•Pickens, SC

9d•Onsite

About The Position

The Customer Service Representative (CSR) at The Spinx Company works effectively as part of a team, provides outstanding customer service, and conducts financial transactions accurately and efficiently while creating a welcoming environment. The role supports company policies, core values, and operational priorities. CSRs are cross-trained in retail and food service responsibilities and help maintain store safety, food safety and sanitation, and food quality, consistency, and selection. The position requires availability for a variety of shifts, including nights, weekends, and holidays, and may involve periodic company-sponsored training.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily, with reasonable accommodations where applicable.
Ability to present information effectively to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret written, oral, diagrammatic, or schedule-form instructions.
Ability to regularly stand, walk, use hands and fingers, handle or feel objects, use tools or controls, reach, talk, and hear.
Ability to perform physical tasks including stocking shelves, carrying trash, cleaning, sweeping, mopping, and working around hot cooking equipment and grease, gasoline fumes, and cleaning products.
Ability to regularly lift or move up to 10 pounds, occasionally lift or move up to 25 pounds, and occasionally lift or move up to 50 pounds.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Arrive for scheduled shifts on time, wear the proper uniform, maintain a clean and professional appearance, and follow the Company Personal Appearance Policy.
Be cross-trained and proficient in retail and food service responsibilities to support operational flexibility and the team.
Follow safety policies and procedures, maintain a safe work environment, and report accidents, unsafe conditions, and hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, and accurate customer service; treat customers respectfully; and promptly report customer issues or special requests to management.
Keep the work area organized, the sales floor clean, filled, and faced, and restrooms spotless.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and procedures.
Follow company policies and applicable laws concerning age-restricted sales; ask customers about legal age and verify identification as required, including requesting valid identification from anyone who appears under 40.
Help ensure compliance with merchandising, pricing, food service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.
Participate periodically in company-sponsored training when expected.