Customer Service Rep Deli 265 - Full-Time

The Spinx Company•Irmo, SC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works effectively as part of a team, provides outstanding customer service, conducts financial transactions accurately and efficiently, and helps create a welcoming environment in support of company policies, core values, and operational priorities. The CSR helps maintain store safety, food safety, sanitation, and food quality, consistency, and selection in accordance with company standards. Teammates are cross-trained and expected to perform the retail and food-service responsibilities associated with the role.

Requirements

Must be available to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform the essential duties of the position satisfactorily, with reasonable accommodations where applicable.
Ability to present information effectively to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents, and respond to common inquiries or complaints.
Must be able to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret written, oral, diagrammatic, or schedule-based instructions.
Physical ability to stand, walk, use hands and fingers, handle or feel objects, use tools or controls, reach, talk, and hear; frequently sit, climb or balance, stoop, kneel, crouch or crawl, and taste or smell.
Ability to stock shelves, carry trash containers, work around hot cooking equipment and grease, tolerate gasoline fumes and cleaning products, and clean floors, shelves, restrooms, parking lots, and surrounding areas.
Ability to regularly lift or move up to 10 pounds, occasionally up to 25 pounds, and occasionally up to 50 pounds.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and focus adjustment.

Responsibilities

Report for scheduled shifts on time, in proper uniform, and with a clean, professional appearance in accordance with the Personal Appearance Policy.
Perform assigned tasks in a way that keeps the work environment, teammates, and customers safe; follow safety procedures and report accidents, unsafe conditions, and hazards to the Store Safety Coordinator or General Manager.
Provide fast, friendly, and accurate customer service, ensuring customers feel respected and appreciated; promptly report customer issues and special requests to management.
Keep work areas organized, maintain a clean and properly stocked and faced sales floor, and keep restrooms spotless.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and follow cash-handling policies and accountability procedures.
Follow company policies and applicable local, state, and federal requirements for age-restricted sales, including checking valid identification for customers appearing under 40.
Help ensure compliance with merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
At locations with self-checkout, assist customers and help expedite the line.
Participate periodically in company-sponsored training classes related to the job.