Customer Service Rep Deli 354 - Full Time

The Spinx Company•Ladson, SC

About The Position

The Customer Service Representative (CSR) at The Spinx Company works in a team environment to provide outstanding customer service, conduct financial transactions accurately and efficiently, and create a welcoming environment in support of company policies, core values, and operational priorities. The role supports retail and food-service operations and requires cross-training and proficiency across the responsibilities of the CSR position. The CSR helps maintain store safety, food safety and sanitation, and company standards for food quality, consistency, selection, merchandising, and pricing. The role also involves maintaining clean and organized work areas, sales floors, restrooms, building exteriors, grounds, and forecourts; protecting cash and inventory; and following applicable policies and regulations, including age-restricted sales procedures. The CSR may assist customers at self-checkout where available. The position requires availability for a variety of shifts, including nights, weekends, and holidays. Periodic participation in company-sponsored job-related training may be expected. The work includes indoor and outdoor duties in varying weather and conditions, physical activity such as standing, walking, cleaning, and stocking, and lifting items up to 50 pounds on occasion.

Requirements

Availability to work a variety of shifts, including nights, weekends, and holidays.
Ability to perform each essential duty satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to present information effectively to customers, associates, and management.
Ability to read, analyze, and interpret financial reports and legal documents.
Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and handle situations where limited standardization exists.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to meet the physical demands of the role, including regularly lifting or moving up to 10 pounds, occasionally up to 25 pounds, and occasionally up to 50 pounds.

Responsibilities

Arrive for scheduled shifts on time, in proper uniform, and with a clean, professional appearance in accordance with the Company Personal Appearance Policy.
Cross-train and become proficient in retail and food-service responsibilities associated with the CSR role.
Perform assigned tasks in a way that keeps the work environment, teammates, and customers safe; follow safety procedures and report accidents, unsafe conditions, or hazards to the Store Safety Coordinator or GM.
Provide fast, friendly, accurate, and respectful customer service, and report customer-related issues or special requests to management.
Maintain an organized work area, a clean and properly stocked and faced sales floor, and clean restrooms.
Maintain the cleanliness of the building exterior, grounds, and forecourt.
Protect company assets, including cash and inventory, and comply with cash-handling policies and accountability requirements.
Follow company policies and applicable local, state, and federal regulations for age-restricted sales, including checking identification as required.
Help ensure compliance with merchandising, pricing, food-service, and administrative requirements.
Set a positive tone in the store and demonstrate knowledge of essential store functions.
Follow the Store Operations Communication Guideline.
Assist customers and expedite the line at self-checkout locations when assigned.