Customer Service Rep | Multi Deerwood | Days | Full Time

UF Health•Jacksonville, FL

About The Position

The Customer Service Rep performs clerical functions to meet the needs of patients, providers, and the organization. The role serves as a liaison among patients, clinical support staff, physicians, and others, and provides excellent customer service by greeting patients entering the department or practice. The position supports medical record maintenance, patient registration and scheduling, communications, electronic medical record data entry, cashiering, and care team coordination. Additional duties may be assigned.

Requirements

High school diploma or GED required.
Third-party payor knowledge and computer experience entering data and reviewing patient demographic information.

Nice To Haves

Two years of data entry experience preferred.
One year of clerical or customer service experience preferred, ideally in a healthcare-related industry.

Responsibilities

Prepares and maintains medical records in accordance with established guidelines.
Conducts accurate registration interviews and enters data for new patient appointments; keeps information current for established patients across assigned provider specialties.
Maintains patient scheduling functions and sets appointments according to established guidelines.
Receives and directs electronic, in-person, and telephone messages to appropriate personnel.
Contacts departments, physicians, patients, and outside organizations as needed for departmental or practice operations.
Enters patient dispositions, diagnostic codes, orders, charges, and payments in the electronic medical record.
Performs cashiering for co-payments and other patient payments or collections; may perform routine departmental clerical duties.
Provides customer service to patients, families, representatives, and other treatment team members.
Participates as an active care team member in coordinating patient care.
Performs additional duties as assigned.