About The Position
Provides excellent customer service and greets patients entering the department or practice. This multi-skilled position assists with administrative and clinical procedures in a medical practice under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead. The role is based at Wildlight, works days, and requires travel of up to 25%.
Requirements
- One year of medical assistant experience.
- Two to four years of clerical or customer service experience, ideally in a healthcare-related industry.
- One year of experience with third-party payors and computer experience inputting data and reviewing patient demographic material.
- Certified Medical Assistant (CMA) certification required within six months.
- Basic Life Support (BLS) certification required at time of hire.
- Completion of an MA program accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.
- High school diploma or GED equivalent.
Nice To Haves
- Medical Terminology Certificate, preferred within 30 days.
Responsibilities
- Receive and direct electronic, in-person, and telephone messages to appropriate personnel.
- Contact other departments, physicians, patients, and outside organizations as needed for departmental or practice operations.
- Provide excellent customer service to patients, families, representatives, and other members of the treatment team.
- Maintain patient scheduling functions and set appointments according to established guidelines.
- Interview patients and complete registration using the specific service's process.
- Enter patient dispositions, diagnostic codes, orders, charges, and payments in the electronic medical record.
- Perform cashiering related to co-payments and other patient payments or collections; may perform routine clerical duties.
- Perform venipuncture and administer routine, non-controlled medications.
- Administer medication as directed by and under the direct supervision of a licensed physician.
- Collect routine laboratory specimens as directed by the provider.
- Perform basic laboratory procedures, including aseptic procedures and taking patient vital signs.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
