d) ServiceNow

Netlution

7d•Hybrid

About The Position

In this key role, you will be responsible for the successful implementation of all ServiceNow projects and will further develop the delivery organization together with a highly qualified team. You will work on optimizing processes, introducing new methods, and using AI and automation to make customer projects even more successful and efficient. You will have the opportunity to take on responsibility, build structures, and take on a leadership role in the ServiceNow area in the long term. Your tasks in detail: You will be responsible for the successful delivery of our ServiceNow projects, ensuring quality, deadlines, budget adherence, and customer satisfaction. You will manage project and resource planning and ensure optimal deployment of our consultants, architects, and developers. You will support critical projects, identify risks early, and manage escalations at the customer and management level. You will work closely with sales, project managers, and customers to ensure a smooth transition of new projects into delivery. You will continuously develop standards, processes, and governance structures and contribute new ideas for optimizing our delivery organization. You will support the expansion of our ServiceNow business and identify further customer potential together with the teams. You will progressively take on technical and disciplinary leadership responsibility and support the further development of our employees.

Requirements

Several years of experience in delivery management, service management, project management, or program management
Experience in managing complex IT projects or IT services
Knowledge in resource, budget, and risk management
Strong communication and stakeholder management skills
Structured and solution-oriented approach to work
Very good German and good English skills

Nice To Haves

Experience with ServiceNow
Knowledge in the ITSM or ITIL environment
Initial leadership experience or interest in a leadership role
Experience in consulting, managed services, or system house environments
Knowledge of agile methods such as Scrum or SAFe

Responsibilities

You will be responsible for the successful delivery of our ServiceNow projects, ensuring quality, deadlines, budget adherence, and customer satisfaction.
You will manage project and resource planning and ensure optimal deployment of our consultants, architects, and developers.
You will support critical projects, identify risks early, and manage escalations at the customer and management level.
You will work closely with sales, project managers, and customers to ensure a smooth transition of new projects into delivery.
You will continuously develop standards, processes, and governance structures and contribute new ideas for optimizing our delivery organization.
You will support the expansion of our ServiceNow business and identify further customer potential together with the teams.
You will progressively take on technical and disciplinary leadership responsibility and support the further development of our employees.