Customer Success Manager (m/w/d)

shyftplan GmbH • Stuttgart, AR

1d • Hybrid

About The Position

Our mission at ScableOne: Making factories successful. To achieve this, we develop a modern SaaS solution for shopfloor management, production data acquisition, and maintenance. As a Customer Success Manager, you will accompany our industrial customers from implementation through rollout to sustainable use of our software. You will connect software, processes, and Lean Manufacturing: You understand the requirements of our customers on the shopfloor, translate them into suitable solutions, and ensure that our software creates real added value in everyday work.

Requirements

• 2+ years of professional experience in a production-related environment
• Experience in an industrial environment, ideally in production, shopfloor management, industrial engineering, operational excellence, or Lean
• Completed university degree – technicians, industrial foremen, or career changers with relevant practical experience are also welcome
• A structured, independent way of working – managing multiple customer projects in parallel, primarily from home office
• Strong consulting and communication skills, as well as enjoyment of customer contact and workshops
• Technical understanding and interest in Digital Manufacturing, Smart Factory, and Industry 4.0
• Fluent German and good English

Responsibilities

• Customer Onboarding & Software Implementation: You will guide new customers systematically through the introduction of our SaaS solution and coordinate setup, configuration, training, and go-live.
• Customer Consulting & Process Design: You will advise customers on the digitalization and optimization of their production, shopfloor, and maintenance processes.
• Lean & Continuous Improvement: You will support customers in the further development of their shopfloor processes based on Lean Management and KVP principles.
• Customer Enablement: You will conduct workshops, training sessions, and courses, empowering key users and managers for independent and successful use of the platform.
• Customer Success & Value Realization: You will analyze software usage together with our customers, conduct regular success checks, and identify potential for even better utilization and further rollouts.
• Voice of the Customer: You will understand the requirements and challenges of our customers and translate them systematically for product management and development.

Benefits

• Remote Work, with 1–2 days per week in our office in Stuttgart
• An agile, dynamic team with flat hierarchies and short decision-making processes
• Regular on-site appointments with our customers – with exciting insights into various productions.
• Attractive remuneration as well as Deutschlandticket or benefits card of your choice
• Modern equipment and the freedom to structure your work week yourself

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level