Service Deli Clerk
About The Position
The NOTC Clerk delivers G.O.A.T. (Greet, Observe, Assist, Thank) service and provides friendly, knowledgeable over-the-counter customer service while supporting daily operations in the Service Deli and Bakery departments. The position includes preparing, packaging, presenting, and stocking deli or bakery items; maintaining product quality; and following food safety, sanitation, and quality-control standards. The clerk helps create a positive shopping experience through prompt service and may also support Grocery or Produce based on operational needs. For graveyard shifts, duties include stocking products, preparing displays for the following day, and ensuring work areas are clean, organized, and ready for opening. This posting includes all duties that can be performed by a NOTC Clerk.
Requirements
- Must be at least 18 years of age.
- Valid Food Handler / Health Card for fresh departments.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Friendly, helpful attitude focused on customer satisfaction and service.
- Ability to work well within a team and follow direction with a good attitude.
- Excellent oral and written communication skills, including clear and respectful communication with customers and teammates.
- Basic math and reading skills for recipes, pricing, labels, equipment, and inventory.
- Good problem-solving abilities and attention to detail.
- Ability to stand for extended periods and lift moderate weights.
- Ability to operate equipment safely and efficiently.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Integrity and adherence to store policies and procedures, safety standards, and the collective bargaining agreement.
Nice To Haves
- High school diploma (preferred but not required).
- Basic knowledge of cake and cupcake decorating; training can be provided.
Responsibilities
- Provide friendly, helpful, professional customer service and enhance the shopping experience using G.O.A.T. service.
- Handle customer concerns and complaints politely and professionally, escalating them to upper management when necessary.
- Greet deli customers, answer questions, fulfill product requests, and prepare deli items according to established recipes and portion guidelines.
- Slice, weigh, package, and label deli meats, cheeses, and prepared foods according to customer specifications.
- Stock, rotate, and merchandise service deli products; monitor expiration dates and remove outdated or unsellable products.
- Take and fulfill special orders for party trays and catering requests.
- Record waste, transfers, and markdowns accurately to support inventory control.
- Operate deli equipment safely, including slicers, ovens, fryers, and scales.
- Maintain clean, organized, and sanitary work areas, equipment, counters, and display cases; complete scheduled and assigned deep cleaning.
- Assist bakery customers with product selection and orders, and prepare baked goods to meet production goals.
- Assemble and decorate cakes, cupcakes, and other bakery items, including custom orders according to design specifications.
- Ensure decorated bakery items meet quality and presentation standards; package and label bakery products according to store standards.
- Maintain clean, attractive, and stocked bakery displays; restock sales-floor items, rotate products, check freshness, and remove expired products.
- Monitor bakery inventory and communicate shortages or waste to management.
- Operate ovens and other baking equipment safely while monitoring bake times and product quality.
- Follow food safety, sanitation, and quality-control procedures, store policies, and applicable health regulations.
- Unload and break down pallets efficiently and safely; stock shelves accurately and rotate products by expiration date.
- Keep stock and sales-floor areas clean and organized, and prepare displays and shelves for the next day.
- Report inventory shortages, damages, or discrepancies to management.
- Collaborate with teammates to support smooth department operations and a positive customer experience.
- Work in Grocery or Produce as operational needs require, including merchandising grocery items and providing department support.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
