Service Deli Clerk

The Kroger Co.•Garden Grove, CA

17h•$17 - $24

About The Position

The Service Deli Clerk helps create an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role supports the department manager in achieving sales and profit goals and meeting quality assurance standards. The clerk embraces the Customer 1st strategy and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk prepares, packages, labels, stocks, and inventories bakery and deli products; prepares foods and ingredients according to recipes, cooking instructions, and temperature logs; and uses department equipment according to company guidelines. The role also checks product freshness and quality, monitors temperatures and inventory, and follows food safety and safety procedures. The clerk answers customer questions, makes product recommendations, offers samples, and helps customers locate products.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests, recipes, cooking instructions, and food temperature logs.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the correct portions to help prevent shrink.
Recommend bakery and deli products and answer customer questions about products throughout the store.
Use bakery and kitchen equipment according to company guidelines.
Measure, prepare, and mix ingredients using kitchen utensils and equipment.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Report product ordering or shipping discrepancies and inventory discrepancies to the appropriate manager.
Stay current on present, future, seasonal, and special advertisements and maintain knowledge of department products.
Maintain a safe and clean environment and adhere to food safety regulations and guidelines.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of items requiring repair.
Notify management of customer or employee accidents.
Promote trust and respect among associates and work cooperatively in a fast-paced, sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.