Service Deli Clerk

Kroger•Huntington Beach, CA

About The Position

Create an outstanding customer experience through exceptional service, and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy, encourage excellent customer service, and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Bakery or deli experience is helpful.
Retail experience.
Customer service skills.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery and deli specials.
Provide fresh products in the portions customers ordered, as closely as possible, to prevent shrink.
Recommend deli or bakery products and answer customer questions about products and store locations.
Use bakery and kitchen equipment according to company guidelines, including refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, and robot coupe equipment.
Prepare foods according to temperature logs and cooking instructions; measure, prepare, and mix ingredients according to recipes.
Prepare, package, label, stock, and inventory ingredients and merchandise.
Check product freshness and quality, review sell-by dates, and take appropriate action.
Report product ordering or shipping discrepancies and inventory discrepancies to the department manager.
Maintain awareness of current, future, seasonal, and special advertisements, and knowledge of department products.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Promote trust and respect among associates and help customers feel welcome, important, and appreciated.
Follow food safety regulations and guidelines and comply with safety procedures; identify unsafe conditions and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager about repairs.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced, sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.