Service Deli Clerk

Kroger•Garden Grove, CA

12h

About The Position

The Service Deli Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in meeting sales and profit goals and monitoring quality assurance standards. The clerk embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates respect, honesty, integrity, diversity, inclusion, and concern for others’ safety. The position prepares, packages, labels, stocks, and inventories deli and bakery products; fulfills customer requests; maintains product freshness and quality; and follows recipes, temperature logs, food safety rules, and equipment guidelines. The clerk answers customer questions, makes recommendations, shares information about specials and products, and supports customers throughout the store. The role also involves monitoring inventory and equipment, reporting discrepancies or safety concerns, and working cooperatively in a fast-paced environment.

Requirements

Customer service skills.
Effective communication skills.
Knowledge of basic math.
Ability to obtain a current food handlers permit once employed.

Nice To Haves

Previous customer service experience.
Bakery or deli experience is helpful.
Retail experience.

Responsibilities

Prepare bakery and deli items according to customer requests using appropriate equipment.
Offer product samples and inform customers about bakery or deli specials.
Provide fresh products in the portions customers request, or as close as possible, to prevent shrink.
Recommend deli or bakery items and answer customer questions about products and specials.
Use refrigerators, freezers, slicers, ovens, stoves, computerized scales, fryers, steamers, Robot Coupe equipment, and other kitchen equipment according to company guidelines.
Prepare foods according to food temperature logs and cooking instructions.
Measure, prepare, and mix ingredients according to recipes using kitchen utensils and equipment.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager and note inventory discrepancies.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Understand the store layout and locate products for customers.
Stay current with present, future, seasonal, and special advertisements and maintain knowledge of department products.
Promote trust and respect among associates and help customers feel welcome, important, and appreciated.
Follow food safety regulations and guidelines.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of repairs needed.
Notify management of customer or employee accidents.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity, follow directions, and seek assistance as needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.