Service Deli Clerk
About The Position
The NOTC Clerk provides G.O.A.T. (Greet, Observe, Assist, Thank) service and friendly, knowledgeable over-the-counter customer service while supporting daily operations in the Service Deli and Bakery departments. The role includes preparing, packaging, labeling, stocking, and presenting deli and bakery products; taking customer and special orders; maintaining product quality; and following food safety, sanitation, and store standards. The clerk helps create a positive shopping experience through prompt service and professional handling of customer concerns. Depending on assignment, duties may include graveyard-shift stocking, preparing displays for the following day, and ensuring areas are clean, organized, and ready for opening. The position may also support Grocery or Produce operations as needed.
Requirements
- Must be at least 18 years of age.
- A valid Food Handler / Health Card is required for fresh departments.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Friendly, helpful attitude with a focus on customer satisfaction and service.
- Ability to work well with a team and follow directions with a good attitude.
- Excellent oral and written communication skills, including the ability to communicate clearly and respectfully with customers and teammates.
- Basic math and reading skills for recipes, pricing, labels, equipment, and inventory.
- Good problem-solving abilities and attention to detail.
- Ability to stand for extended periods and lift moderate weights.
- Ability to operate equipment safely and efficiently.
- Available to work a flexible schedule, including evenings, weekends, and holidays.
- Maintain integrity and comply with store policies and procedures, safety standards, and the collective bargaining agreement.
Nice To Haves
- High school diploma (preferred but not required).
- Basic knowledge of cake and cupcake decorating; training can be provided.
Responsibilities
- Provide friendly, helpful, professional customer service and enhance the customer shopping experience using G.O.A.T. service.
- Handle customer concerns or complaints politely and professionally, escalating them to upper management when necessary.
- Greet Service Deli customers, answer questions, fulfill product requests, and prepare deli items such as sandwiches, salads, and hot-case offerings according to recipes and portion guidelines.
- Slice, weigh, package, and label deli meats, cheeses, and prepared foods according to customer specifications.
- Stock, rotate, and merchandise Service Deli products; monitor expiration dates and remove outdated or unsellable items.
- Take and fulfill special orders for party trays and catering requests.
- Record waste, transfers, and markdowns accurately to support inventory control.
- Safely operate deli equipment, including slicers, ovens, fryers, and scales.
- Maintain clean, organized, and sanitary work areas, equipment, counters, and display cases; participate in scheduled and deep cleaning.
- Assist bakery customers with product selection and orders, and prepare baked goods to meet production goals.
- Assemble and decorate cakes, cupcakes, and other bakery items, including custom orders, to specified designs and quality standards.
- Package and label bakery products; maintain attractive, clean, and well-stocked displays; check freshness, rotate products, and remove expired items.
- Monitor bakery inventory and report shortages or waste to management.
- Safely operate ovens and other baking equipment, monitoring bake times and product quality.
- Follow food safety, sanitation, quality-control, temperature-control, and storage procedures and applicable health regulations.
- Unload and safely break down pallets; stock shelves accurately, rotate products by expiration date, and maintain clean, organized stock and sales-floor areas.
- Prepare displays and shelves for the next day so they are orderly and customer-ready; report inventory shortages, damages, or discrepancies to management.
- Work collaboratively with team members to support department operations and customer service.
- Support Grocery or Produce departments when assigned, including merchandising grocery items and providing other needed assistance.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
