Service Coordinator - Mabess Manor

National Church Residences•Campbellsport, WI

About The Position

National Church Residences is seeking a Service Coordinator for Mabess Manor, a 24-unit senior apartment community in Campbellsport, Wisconsin. The coordinator supports residents by identifying needs, connecting them with local services, organizing programs and activities, and providing customer service. The role works 20 hours per week, Monday through Friday between 8 a.m. and 5 p.m., with no weekends, and pays $24.70 per hour. The coordinator serves as a liaison between residents and community agencies, builds relationships with service providers, and helps residents access services such as housekeeping, meals, transportation, personal services, financial assistance, day care, and counseling. The position also develops a resource directory, sponsors educational events, and communicates resident and family feedback and concerns.

Requirements

Working knowledge of supportive services and local community resources.
Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

Nice To Haves

Bachelor’s degree in social work or a related field.
Two or more years of experience delivering social services to elderly and/or family populations.

Responsibilities

Advocate for residents and demonstrate the ability to organize, problem-solve, and deliver results.
Coordinate programs and activities for residents.
Serve as a liaison to community agencies, network with community service providers, and identify new services available to residents.
Identify low-cost service providers and negotiate discounts when possible.
Engage residents to identify areas of need and refer them to community agencies when necessary.
Develop a resource directory of state and local service providers.
Sponsor educational events on topics including health care, agency support, life skills, and referral sources.
Provide quality customer service, address resident concerns, and assist with basic needs.
Help residents acquire and use community services, including housekeeping, meals, transportation, personal services, financial assistance, day care, and counseling.
Monitor, document, and relay feedback or concerns from residents and their families.
Manage internal and external relationships using appropriate communication and interpersonal skills.

Benefits

Medical and prescription coverage with three plan options and a nationwide provider network.
Healthcare Flexible Spending Account or employer-funded Health Savings Account.
Fertility and family-building support, weight management, and chronic condition support.
Paid parental leave at 100% for four weeks.
Dental and vision coverage.
Company-provided life and accidental death and dismemberment insurance, and disability coverage.
Voluntary life and accidental death and dismemberment coverage, accident insurance, hospital indemnity, critical illness coverage, and pet coverage.
Dependent-care Flexible Spending Account with company match, and transportation and parking Flexible Spending Accounts.
Well-being programs, including an enhanced Employee Assistance Program, tobacco cessation, and Well-Being Your Way rewards and reimbursements up to $1,000 per year.
Retirement program with immediate company funding at 3%, increasing up to 5% over time, plus an additional company match up to 5% when the employee contributes.
Tuition expense reimbursement.
Paid time off and nine paid holidays.