Service Coordinator - Pomerado District
About The Position
Liberty Military Housing is seeking a Service Coordinator to assist with resident move-in and move-out processes in a multifamily residential community. The position involves extensive interaction with residents and coordinating maintenance work, including vendor and contractor services, to ensure service requests and work orders are completed promptly and according to company quality and customer-satisfaction standards. The Service Coordinator schedules and conducts move-in and move-out inspections, supports maintenance scheduling and work-order processes, communicates with residents about services and charges, and helps maintain records and administrative systems. The role also includes property inspections and travel to different work locations. A flexible schedule may be required, including weekends, off-hours, and emergencies.
Requirements
- A valid driver's license.
- Ability to operate a company or personal vehicle or an electrical cart.
- Effective communication and interaction skills to exchange information and give and receive work direction with customers, vendors, management, and coworkers.
- Strong service and interpersonal skills.
- Ability to work in a fast-paced environment, multitask, prioritize, and complete assigned duties to achieve operational objectives.
- A positive and professional demeanor in all interactions.
- Availability to work a flexible schedule, including weekends, off-hours, and emergencies as required.
- Knowledge of OSHA laws and regulations.
- Ability to meet the position's performance standards and comply with company policies, rules, and procedures.
- Ability to travel to other regional locations for work-related activities.
Nice To Haves
- 1–2 years of experience in residential property management or a customer-service role.
- Prior experience working with vendors or ordering services such as appliances, plumbing, or electrical work.
- Proficiency with personal computers, keyboards, internet searches, email correspondence, math, Microsoft Office (including Word and Excel), and software applications such as Yardi and Payscan.
Responsibilities
- Schedule and conduct pre-move-in, pre-move-out, and final home inspections.
- Assist with ordering and scheduling vendor services.
- Maintain and monitor make-ready boards to ensure work is distributed accurately and completed on time.
- Coordinate with the maintenance team to assign and schedule service requests and ensure timely completion.
- Provide residents with charges resulting from move-out and final inspection results.
- Create purchase orders for vendor maintenance services and products.
- Generate work orders for make-readies and other maintenance service requests.
- Assist with closing work orders or tickets after work is completed.
- Schedule and monitor water-intrusion matters, communicate with residents, follow up, and issue 3-day notices as applicable.
- Follow up with residents after services are completed.
- Respond to resident concerns and requests in a timely manner to support resident satisfaction.
- Address and follow up on customer-service concerns from Satisfacts surveys.
- Assist with maintaining systems and logs, including Keytrak, pest-control, and vendor/product logs.
- Perform administrative and computer tasks, email communications, and data entry in company software and information systems, including Payscan and Yardi.
- Assist with distributing correspondence and notices related to maintenance services, move-out charges, water intrusion, and other resident matters.
- Participate in property walks and inspections of grounds, common areas, parking lots, community rooms, make-readies, and quality control.
- Operate a company or personal vehicle to travel to work locations.
- Travel to regional locations for work, training, meetings, and other work-related activities as needed.
Benefits
- Platinum-level medical, dental, and vision coverage with affordable premiums.
- Employee Stock Ownership Plan (ESOP) with retirement savings.
- 401(k) retirement plan with company match.
- Education reimbursement up to $5,250 per year.
- Paid time off, including vacation, sick time, and 10 paid holidays.
- Wellness benefits, including free gym access and additional wellness programs.
- Annual boot allowance.
- Maintenance bonus incentives, including on-call bonuses and quarterly bonuses up to $1,500.
- Career growth opportunities and hands-on training.
- Life and AD&D insurance.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
