Service Coordinator, Scheduler

Vibrant LLC•North Liberty, IA

2d•$18 - $20

About The Position

Vibrant is seeking a Service Coordinator to help meet clients’ needs and support their ability to “Be Home...Be Well...and Be Happy.” The Service Coordinator is part of the office leadership team and provides customer service to employees, clients, and referral partners. Working strategically with leadership, this role helps execute local, regional, and corporate initiatives and is responsible for the overall quality of the scheduling department. The position’s stated schedule is 8:00 AM–5:00 PM Monday through Thursday and 8:00 AM–12:00 PM on Fridays. The role requires driving to work site locations and performing physical activities including lifting 25–50 pounds, bending, twisting, kneeling, reaching, pushing, pulling, and carrying.

Requirements

Demonstrated customer service skills and the ability to de-escalate situations.
Computer and keyboarding skills, including Microsoft Office, Excel, PowerPoint, and Adobe.
Interest in serving elderly people or people with disabilities.
Excellent verbal and written communication skills.
Ability to provide customer service to people of different ages, races, genders, socioeconomic statuses, and with special needs.
Ability to manage multiple projects and deadlines and thrive in a fast-paced environment.
Positive attitude and ability to be a team player.
Ability to drive to work site locations.
Ability to lift 25–50 pounds, bend, twist, kneel, reach, push, pull, and carry.
Valid driver’s license and auto insurance.
Must be 18 years or older.

Responsibilities

Answer incoming calls in a friendly, professional, and knowledgeable manner.
Provide ongoing or additional training as required.
Manage staff escalations and resolve them in a timely and effective manner.
Manage client escalations and resolve them in a timely and effective manner.
Identify hiring needs and coordinate hiring efforts with the Staffing Coordinator.
Attend office and management meetings.
Maintain client and caregiver data in the software system or systems.
Develop, manage, and build client and caregiver schedules.
Communicate daily with clients and staff regarding services and schedules.
Build positive relationships with clients, staff, and referral sources through effective communication.
Record daily care notes.
Report significant client changes to the Agency office.
Perform other duties as assigned.