Dispatch Coordinator / Scheduler

Servpro•Gorham, ME

About The Position

SERVPRO of Portland is hiring a Dispatch Coordinator to schedule Restoration Managers to visit customers and assess the work that needs to be completed. The role supports incoming leads, equipment and area-rug pickups and returns, customer survey tracking, data entry, and customer communications. The position is suited to an organized person with strong customer service skills who wants to assist people in their time of need. It is a sedentary role in a fast-paced office environment. Employees of a SERVPRO franchise are hired by and work under the sole supervision and control of the independently owned and operated franchise.

Requirements

High school diploma or GED preferred.
At least 2 years of customer service and/or office-related experience.
Ability to multitask and remain detail-oriented.
Knowledge of relevant computer applications.
Ability to complete a background check, subject to applicable law.

Nice To Haves

Prior dispatch experience.
Knowledge of the local geographical area.
High school diploma or GED.

Responsibilities

Dispatch and schedule Restoration Managers for incoming leads.
Review and maintain schedules for equipment pickups.
Schedule pickup and return of customers’ area rugs.
Maintain a log of customer survey results.
Perform detailed and accurate data entry.
Receive calls about past services, follow-ups on current projects, general business inquiries, and other routine communications.
Collaborate with and assist other departments as needed.