Dispatch Coordinator / Scheduler

SERVPRO of Portland•Gorham, ME

13d•$21 - $23

About The Position

SERVPRO of Portland is hiring a Dispatch Coordinator to schedule Restoration Managers to visit customers and assess the work required. The role suits an organized person with strong customer service skills who wants to assist people during a time of need. It is a sedentary position in a fast-paced office environment and includes some filing.

Requirements

At least 2 years of customer service and/or office-related experience.
Ability to multitask and remain detail-oriented.
Knowledge of relevant computer applications.
Ability to successfully complete a background check, subject to applicable law.

Nice To Haves

High school diploma or GED preferred.
Prior dispatch experience preferred.
Knowledge of the local geographical area preferred.

Responsibilities

Dispatch and schedule Restoration Managers to incoming leads.
Review and maintain the schedule for equipment pickups.
Schedule pickup and return of customers’ area rugs.
Maintain a log of customer survey results.
Perform detailed and accurate data entry.
Receive incoming calls about past services, follow-ups on current projects, general business inquiries, and other routine communications.
Collaborate with and assist other departments as needed.