Patient Service Coordinator or Scheduler

UnitedHealth Group•Stroud, OK

6d•$16 - $24

About The Position

Amedisys, part of the Optum family of businesses, provides home health, hospice, and community-based services. The Patient Service Coordinator (PSC) is a non-clinical role supporting home health operations and acting as a liaison among patients, caregivers, clinicians, and office personnel. The position coordinates services, manages administrative processes, supports scheduling, and ensures accurate, timely communication to support patient care and operational efficiency. The PSC ensures timely scheduling and completion of patient assessment visits, including OASIS visits, and coordinates clinician assignments to promote geographic efficiency, appropriate skill matching, and effective use of clinician capacity. The role collaborates with field clinicians and the clinical manager, handles scheduling calls, monitors hospitalized patients, runs reports and takes appropriate workflow actions, and assists with patient transfers between care centers or hospice services. It may also include maintaining routine supplies and coordinating patient supply needs. The hourly pay range is $16.05 to $24.10 for full-time employment, based on factors including local labor markets, education, work experience, and certifications. Benefits are subject to eligibility requirements. The employer describes an inclusive workplace and states that candidates must pass a drug test before beginning employment.

Requirements

High school diploma or GED equivalent.

Nice To Haves

At least 1 year of scheduling experience in a healthcare environment.
At least 1 year of administrative experience in a healthcare environment.

Responsibilities

Ensure patient assessment visits, including all OASIS visits, are scheduled and performed timely.
Assign and schedule clinicians in an efficient geographic area, maximizing clinician efficiency, using the lowest possible discipline, matching skills to required care, and optimizing clinician capacity.
Work collaboratively with field clinicians to ensure patient visits are scheduled and completed as ordered and within the care center.
Manage calls from patients and field staff related to scheduling issues.
Refer clinical and performance-related issues to the clinical manager.
Monitor hospitalized patients, communicate as needed, and ensure the team follows up.
Support the clinical manager and collaborate to ensure timely communication with patients, clinicians, referral sources, the business development team, and other office personnel.
Run applicable reports and take appropriate workflow actions.
Assist with internal or external patient transfers between care centers and/or hospice services.
May maintain the supply closet, check that routine supplies are within expiration dates and appropriately packaged, and serve as a liaison with field staff for patient supply needs.
Perform other duties as assigned.