Service Coordinator – Field Service Scheduling

Done Right Hood & Fire Safety • New York, NY

14d • $62,400 - $62,400

About The Position

Done Right Hood & Fire Safety is a fire safety company serving the tri-state area and providing white-glove customer service. The Service Coordinator schedules field service jobs, coordinates visits with customers, and plans efficient routes and schedules using knowledge of the five boroughs. The role requires friendly, professional customer interactions, clear written communication, and ownership of customer issues. The coordinator manages evening and overnight schedules and responds to urgent issues. This is an opportunity to work with an energetic, close-knit team at an established Brooklyn business serving hundreds of commercial clients, with direct access to leadership and opportunities to grow into senior scheduling, operations, or management roles.

Requirements

• Background in scheduling, dispatch, or service coordination; ideally in cleaning, plumbing, HVAC, or another field service business.
• Comfort speaking with customers by phone throughout the day and delivering white-glove service through calls and emails.
• Strong written communication skills.
• Experience leading a team and balancing several priorities at once.
• Detail-oriented problem-solving skills, including the ability to resolve scheduling issues quickly.
• Comfort using CRM and scheduling software, email, and spreadsheets.
• High school diploma or equivalent.

Nice To Haves

• ServiceTrade experience.
• College or business coursework.

Responsibilities

• Schedule service jobs for field crews across the tri-state area.
• Coordinate service dates and times directly with customers.
• Use knowledge of the five boroughs to plan efficient schedules.
• Maintain tight routes and schedules with minimal wasted time between jobs.
• Provide friendly, professional customer service by phone and email.
• Write clear, professional emails to customers and the team.
• Manage evening and overnight schedules and respond to urgent issues.
• Resolve scheduling issues as they arise.

Benefits

• Performance incentives and bonuses.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Paid sick time.
• Commuter benefits.
• Growth opportunities into senior scheduling, operations, or management roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED