Service Coordinator - Shop Service

Cogent•Fenton, MO

13d•Onsite

About The Position

Cogent is seeking a Service Coordinator for its Shop Service team at its Tulsa, Oklahoma facility. The coordinator supports shop service orders from planning through completion, coordinating technicians, customers, vendors, and internal sales and service teams. The role creates work orders, gathers documents and parts information, reviews technician inspections and prepares customer-facing reports, develops repair or replacement pricing, and coordinates the procurement and arrival of required parts, equipment, and tools. The coordinator also helps schedule jobs, tracks job status and changes, processes warranties and returns, monitors quality, and maintains customer relationships. Daily work includes using Salesforce and other office tools, completing required safety training, and attending required on-site or virtual training; infrequent travel may be required. Cogent describes itself as a growing Midwest company providing fluid processing solutions to industrial, municipal, commercial building trades, and oil and gas markets. It offers employee ownership and emphasizes innovation, collaboration, respect, accountability, and shared success.

Requirements

Associate’s degree or vocational degree in mechanics, industrial engineering, or construction management, or equivalent experience.
Previous experience in a customer service, order coordination, or scheduling position is sought for the ideal candidate.
High attention to detail and accuracy.
Ability to work independently and in a collaborative, team-oriented environment.
Ability to elicit cooperation and defuse tension in a customer service environment when necessary.
Ability to prioritize and execute tasks in a high-pressure environment.
Ability to adapt to shifting priorities, demands, and timelines using analytical and problem-solving capabilities.
Excellent verbal and written communication skills.
Excellent customer service, interpersonal, and phone etiquette skills.
Proficiency in MS Office, including Word and Excel, Gmail, Google Drive, and Salesforce.
Ability to lift up to 50 pounds.
Ability to operate forklifts.

Responsibilities

Create work orders for shop technicians to perform work on equipment.
Acquire documents technicians need to perform jobs effectively, such as parts lists and exploded diagrams.
Review technician inspections and prepare inspection reports for customer review.
Obtain pricing from vendors and subcontractors and prepare inclusive repair or replacement pricing for customers.
Procure the parts, equipment, and tools needed for each job.
Track purchase orders and forecast parts arrival dates.
Work with the Shop Service Manager to schedule jobs.
Assist the Service Manager with change orders and modifications to the work scope.
Update customers and the sales team about job status using appropriate communication methods.
Use Salesforce daily to pick up requests related to Shop Service.
Attend required on-site and virtual training for the position and department; infrequent travel may be required.
Coordinate support and work across sales and service departments to ensure orders are managed effectively.
Monitor quality from project planning through order completion.
Process warranties and returns to vendors in a timely manner.
Develop and maintain relationships with internal and external customers.
Provide excellent customer service daily.
Complete required safety training.