Golf Shop Coordinator

Tournament Players Club•San Francisco, CA

4d•Onsite

About The Position

The Golf Shop Coordinator works with Assistant Golf Professionals to serve Members and Guests in the Golf Shop and plays an influential role in generating retail sales. The Coordinator attends to players’ and guests’ needs to help ensure their golf experience runs smoothly and enjoyably. The role involves customer service, retail sales, reservations, point-of-sale operations, cash handling, inventory support, and maintaining the Golf Shop’s appearance. Travel is not expected. Shifts are scheduled as necessary based on business levels, and the position has no direct supervisory responsibilities.

Requirements

High school education or equivalent.
Basic knowledge of general business practices and retail sales practices and procedures, typically acquired through one to two years of similar experience.
Previous customer experience required.
Ability to comply with applicable federal, state, and local safety and health regulations.
Ability to stand, walk, sit, kneel, use hands to handle or feel, and talk or hear as part of the job.
Ability to occasionally lift and/or move up to 25 pounds.
Vision abilities including close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

Responsibilities

Assist PGA TOUR players, Members, and Guests with their golfing needs and help ensure an enjoyable, smooth golf experience.
Greet and welcome Members and Guests professionally and courteously.
Communicate clearly and professionally with Members, Guests, and fellow staff Members.
Answer questions and provide assistance and information to Members and Guests.
Answer telephones and schedule future starting times; accurately record, update, and correct reservations in the online reservation system.
Email or call Members and Guests to verify advance reservations.
Advise Guests of abnormal golf course conditions and communicate with local hotels and resorts about course conditions.
Open, operate, and close the point-of-sale system according to the Club Operations Manual.
Handle and count cash; make accurate change; record credit cards, gift certificates, and Member charges according to standard operating procedures.
Collect green fees, car fees, and other income.
Assist with physical inventories as required.
Help clean the Golf Shop, storage areas, and merchandise displays, maintaining their cleanliness and appearance.
Maintain displays at par-stock inventory levels and meet or exceed PGA TOUR Golf Course Properties, Inc. appearance standards.
Communicate product information, sell merchandise, learn products and sales techniques, anticipate customer needs, and offer appropriate merchandise alternatives.
Assist with Golf Shop closing procedures.
Use radio communications to accurately and effectively share current information with areas of the golf course, including the Caddie master, outside operations, and maintenance.
Complete special projects and other duties as assigned.