Golf Shop Coordinator

TPC Network • San Francisco, CA

6d

About The Position

The Golf Shop Coordinator works with Assistant Golf Professionals to serve Members and Guests in the Golf Shop. The role is influential in generating retail sales and focuses on anticipating and responding to players’ and guests’ needs so their golf experience runs smoothly and is enjoyable. The Coordinator supports customer service, tee-time reservations, point-of-sale operations, cash and payment handling, merchandise sales and display standards, inventory, shop cleanliness, and communication with golf course staff. The position has no direct supervisory responsibilities.

Requirements

• High school education or equivalent.
• Basic knowledge of general business practices and retail sales practices and procedures, typically acquired through one to two years of similar experience.
• Previous customer experience.
• Ability to comply with applicable federal, state, and local safety and health regulations.

Responsibilities

• Assist PGA TOUR players, Members, and Guests with their golfing needs and help ensure a smooth, enjoyable golf experience.
• Greet and welcome Members and Guests professionally and courteously.
• Communicate clearly and professionally with Members, Guests, and fellow staff Members.
• Answer questions and provide assistance and information to Members and Guests.
• Answer telephones and schedule future starting times; accurately record, update, and correct reservations in the online reservation system, and contact Members or Guests to verify advance reservations.
• Advise Guests about abnormal golf course conditions and communicate with local hotels and resorts about course conditions.
• Accurately open, operate, and close the point-of-sale system according to the Club Operations Manual.
• Handle and count cash; make accurate change; and record credit cards, gift certificates, and Member charges according to standard procedures.
• Collect green fees, car fees, and other income.
• Assist with physical inventories as required.
• Help clean the Golf Shop, storage areas, and merchandise displays each day.
• Maintain merchandise displays at par stock inventory levels and in accordance with PGA TOUR Golf Course Properties, Inc. standards.
• Communicate product information professionally, sell merchandise, learn products and sales techniques, and offer suitable merchandise alternatives based on customer needs.
• Assist with Golf Shop closing procedures.
• Use radio communications to share current information accurately and effectively with areas of the golf course, including the Caddie Master, outside operations, and maintenance.
• Perform special projects or other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Health Savings Account with employer contribution.
• Wellness Reward Program.
• Life and disability insurance.
• 401(k) with employer match and employer contribution.
• Pet insurance.
• Employee Assistance Program.
• Paid time off and holidays.
• Complimentary employee meals.
• Access to PGA TOUR golf tournaments.
• Tuition assistance.
• Playing privileges and employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED