Shop Parts Coordinator

HOLT Group•Irving, TX

About The Position

The Shop Parts Coordinator supports the Service Department by ordering, staging, inspecting, and returning parts and cores. The role also handles parts inventory functions and maintains the cleanliness of the parts warehouse. The coordinator is expected to demonstrate alignment with the company’s mission and core business values, collaborate with internal and external resources, and participate in ongoing self-development. The position involves coordinating parts availability and orders, assisting counter and will-call customers, delivering parts to job sites and customer locations, and completing warehouse inventory activities. It includes an after-hours call-out rotation and overtime as required by workload and customer needs. The role requires regular, punctual attendance and adherence to safety policies, company policies, procedures, and standards. This role requires a high school diploma or equivalent, at least one year of experience, and successful completion of the requirements for Parts Warehouse Associates 1 and 2. Minimal travel for training is required; daily travel varies based on parts deliveries to customers and field technicians using a company vehicle. A valid driver’s license is required. The work is regularly indoors and occasionally outdoors under cover, with exposure to distracting or uncomfortable noise, and may involve working in an enclosed or open vehicle or equipment.

Requirements

High school diploma or equivalent.
One or more years of experience.
Successfully met the requirements for Parts Warehouse Associates 1 and 2.
Knowledge and proficiency with current computer software, including Microsoft Office applications such as Excel and Word.
Planning and organizing skills, including prioritizing work, using time efficiently, and planning for additional resources.
Knowledge of safe work procedures and practices.
Verbal and written communication skills.
Ability to work independently and as part of a team.
Exceptional customer service skills.
Equipment or systems operation and control skills.
Ability to communicate clearly and effectively, verbally and in writing.
Ability to read, write, and understand information.
Ability to meet deadlines and work under fast-paced, time-constrained circumstances.
Ability to operate a conventional forklift.
Ability to maintain good relationships with customers and co-workers.
Ability to make precisely coordinated finger movements with one or both hands to grasp, manipulate, or assemble very small objects.
Valid driver’s license.
Ability to move objects and use abdominal and lower-back muscles to provide support over time without fatigue.
Good manual dexterity and ability to use hands constantly.
Ability to lift and move materials and equipment weighing up to 65 pounds occasionally.
Ability to climb ladders and/or equipment using both hands and feet.

Responsibilities

Model, promote, reinforce, and reward consistent use of HOLT’s Values Based Leadership tools, models, and processes.
Ensure appropriate parts are available for the Service Department and order parts as necessary.
Maintain parts inventory and warehouse cleanliness.
Process credits as needed.
Assist parts counter and will-call customers.
Deliver parts to job sites and customer locations.
Perform parts inventory functions, including daily bin and cycle counts, putting away stock orders, receiving and acknowledging parts back orders, and picking, packing, and shipping parts orders.
Work safely and comply with applicable safety policies and company policies, procedures, and standards.
Participate in the after-hours call-out rotation to assist customers, following the schedule and call-out procedures.
Work overtime as required by workload and customer needs, including on-call rotation.
Maintain regular and punctual attendance.
Perform other duties as assigned.