Parts Shop Associate

XPO•Lordstown, OH

About The Position

This role supports staff in a diesel shop environment. The position involves customer service and coordination among shop management, external vendors, category management, and accounts payable, along with parts inventory, purchase orders, invoices, and shipment tracking. The stated schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. The posting also describes the role as a Shop Customer Service Representative and notes that transportation or shop maintenance experience is a plus.

Requirements

At least 2 years of customer service experience.
Strong computer skills, including Microsoft Office.
Available to work a variety of shifts, including days and occasional after-hours and/or weekends.
Safely move and/or stand for extended periods in a shop and office setting.
Tolerate occasional loud noise levels.
Frequently move objects of various shapes, sizes, and weights up to 50 lbs., and occasionally objects weighing more than 75 lbs.
Reach, including overhead, bend, climb, push, pull, squat, and kneel as necessary to perform job duties.

Nice To Haves

Transportation industry experience.
Experience in a vehicle maintenance shop.
Excellent verbal and written communication skills.
Experience in transportation or shop maintenance.

Responsibilities

Act as a liaison between shop management, external vendors, and category management.
Review and update shop cost and supply information for parts in the computerized maintenance management system (CMMS), and enter related data.
Communicate with vendors by phone, email, and in person about preauthorized repairs, including shipping parts, creating purchase orders, and closing final invoices.
Control inventory by conducting shop cycle counts, maintaining appropriate on-hand inventory, processing core refunds, stocking parts, and processing credits for returned parts.
Monitor work orders to ensure parts are checked out properly.
Monitor reports to ensure compliance.
Create and close purchase orders.
Create Pro numbers to track shipments.
Set up invoices for payment and coordinate with accounts payable to ensure timely remittance.
Perform other tasks and responsibilities that support shop staff.
Safely operate a forklift, as needed, to unload or move large parts pallets; training certification is provided.