Parts Shop Associate

XPO•Sacramento, CA

3d•$25 - $29

About The Position

This opportunity is in a diesel shop environment, with a scheduled shift of 8:00 a.m. to 4:30 p.m., Monday through Friday. The role supports shop staff through customer service, parts and inventory control, purchasing, vendor coordination, work-order monitoring, and invoice processing. The posting describes the position as a Shop Customer Service Representative at XPO. Transportation or shop maintenance experience is a plus.

Requirements

At least 2 years of customer service experience.
Strong computer skills, including Microsoft Office.
Available to work a variety of shifts, including days and occasional after-hours and/or weekends.
Safely move and/or stand for extended periods in a shop and office setting.
Tolerate occasional loud noise levels.
Frequently move objects of various shapes, sizes, and weights up to 50 lbs., and occasionally objects weighing more than 75 lbs.
Reach, including overhead, bend, climb, push, pull, squat, and kneel as needed to perform job duties.
Safely operate a forklift when needed; training certification is provided.

Nice To Haves

Transportation industry experience.
Experience in a vehicle maintenance shop.
Excellent verbal and written communication skills.
Experience in transportation or shop maintenance.

Responsibilities

Act as a liaison between shop management, external vendors, and category management.
Review and update shop cost and supply information for parts, and enter data into the computerized maintenance management system (CMMS).
Communicate with vendors by phone, email, and in person about preauthorized repairs, including shipping parts, creating purchase orders, and closing final invoices.
Control inventory, including conducting shop cycle counts, maintaining appropriate stock, processing core refunds, stocking parts, and processing credits for returned parts.
Monitor work orders to ensure parts are checked out properly.
Monitor reports to ensure compliance.
Create and close purchase orders.
Create Pro numbers to track shipments.
Set up invoices for payment and coordinate with accounts payable to ensure timely remittance.
Perform other tasks and responsibilities related to supporting shop staff.
Safely operate a forklift, as needed, to unload or move large parts pallets; training certification is provided.