Service Coordinator I - Dauphin County

Service Coordination Unlimited Inc • Harrisburg, PA

9d

About The Position

Service Coordination Unlimited is seeking a compassionate and dedicated Service Coordinator I to support participants in achieving person-centered goals and living as independently as possible. The position involves assessing, arranging, and monitoring services tailored to participants’ needs; responding to participants through multiple communication methods; and meeting applicable compliance and documentation requirements. The coordinator also supports participants and consumer employees in managing direct care services, maintains participant information and encounter records in internal databases, and helps participants access accessibility adaptations, specialized medical equipment, non-medical transportation, and other services. The role requires travel throughout Cumberland and Dauphin counties and surrounding areas.

Requirements

• Bachelor’s degree required; social work, psychology, or a related field preferred. Alternatively, at least three years of experience in a social service or healthcare-related setting is required.
• Excellent communication, customer focus, integrity, job knowledge, dependability, problem-solving, interpersonal skills, productivity, quality, self-development, and teamwork.
• Proficiency with computer systems and technology relevant to the role.
• Valid driver’s license and dependable means of transportation.
• Ability to perform physical tasks including reaching, stretching, stooping, sitting, walking, and standing, and to lift up to 20 pounds independently.

Nice To Haves

• Practicum experience.
• Experience working with people with disabilities or seniors.
• At least one year of LTSS, service coordination, or case management experience.

Responsibilities

• Assess, identify, secure, and monitor services for program participants based on their individual needs.
• Respond to participant needs through various communication methods and remain attentive to their requirements.
• Meet compliance standards and required timeframes for assessments, service plans, visits, calls, and incident reporting.
• Document visits and contacts in a detailed, person-centered manner in all required systems.
• Provide training and support to participants and consumer employees in managing direct care services.
• Maintain and use internal databases to track participant information and encounters.
• Help participants obtain accessibility adaptations, specialized medical equipment, non-medical transportation, and other services.
• Demonstrate company values in interactions and duties.
• Travel throughout Cumberland and Dauphin counties and surrounding areas.

Benefits

• Sign-on bonus available.
• Comprehensive benefits package.
• Opportunities for continuous learning and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level