Service Coordinator/Human Services (Dauphin)
About The Position
Alleghenies United Cerebral Palsy (AUCP) is hiring a Service Coordinator to work with individuals and their support teams to develop, update, and manage personalized service plans. The role focuses on ensuring each person receives the support they need through paid providers or community resources. It requires strong communication, coordination, assessment, planning, documentation, and compliance skills. This is a hybrid position combining in-office and remote work, with community visits in Pennsylvania. The employee must live in Pennsylvania or be willing to travel there for home visits and must maintain reliable high-speed internet when working remotely. The position involves travel within an assigned region to meet participants in accordance with their service plans. The work environment includes frequent exposure to outdoor elements and varying weather, and occasional driving in poor weather. Noise levels are typically minimal to moderate. Employment is contingent on successful completion of PA State Police, Child Abuse, FBI, MA Fraud, Social Security, and DMV checks. AUCP also indicates it discusses outside employment with new hires to identify potential conflicts of interest and clarify expectations.
Requirements
- Bachelor’s degree in Social Work, Psychology, Education, Human Services, or a related field.
- At least two years of professional case management experience working with people with physical disabilities.
- Experience working with individuals with disabilities or special needs.
- Strong assessment, planning, and participant-centered service delivery skills.
- Excellent organizational, communication, and documentation skills.
- Ability to work effectively as part of an interdisciplinary team.
- Familiarity with community support systems, housing resources, health care, and human services.
- Must live in Pennsylvania or be willing to travel to Pennsylvania to complete home visits.
- Must maintain reliable high-speed internet access when working remotely.
Nice To Haves
- Knowledge of Medicaid Waiver programs, Long-Term Services and Supports (LTSS), and Home and Community-Based Services (HCBS).
Responsibilities
- Collaborate with clients and their teams to develop individualized service plans based on personal goals and priorities.
- Regularly update service plans to reflect changes in participants’ lives and current support needs.
- Coordinate and monitor services provided by paid providers and community resources to ensure they meet individual needs, are authorized and used appropriately, and are implemented by knowledgeable staff according to the plan.
- Maintain open communication with support teams and address concerns and updates promptly and effectively.
- Ensure work complies with program regulations and AUCP standards, including documentation, timelines, and billing requirements.
- Travel within the assigned region to meet with participants in compliance with their individualized service plans.
Benefits
- Flexible schedule
- No on-call
- 15 agency-paid days off, including 11 holidays
- 18 PTO days
- Paid training period
- Mileage reimbursement
- Company-provided equipment
- Tuition reimbursement
- Medical insurance
- Company-paid dental insurance
- Company-paid vision insurance
- Company-paid life insurance, with the option to add coverage for the employee and family
- Up to 5% match for 401(k)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
