Service Coordinator I - Lackawanna/Luzerne County
About The Position
Service Coordination Unlimited is seeking a compassionate and dedicated Service Coordinator I to support individuals in achieving person-centered goals and living as independently as possible. The position works from home and requires travel in Lackawanna and Luzerne counties and surrounding areas. A sign-on bonus is available. The coordinator assesses, identifies, secures, and monitors services based on participants’ individual needs; responds to participants through various communication methods; and ensures required assessments, service plans, visits, calls, and incident reports meet compliance standards and timeframes. The role documents visits and contacts in a detailed, person-centered manner, trains and supports participants and consumer employees in managing direct care services, maintains internal databases, and helps participants obtain accessibility adaptations, specialized medical equipment, non-medical transportation, and other services. The coordinator is expected to demonstrate company values in all interactions and duties.
Requirements
- A bachelor’s degree is required, or at least three years of experience in a social service or healthcare-related setting is required.
- Excellent communication, customer focus, integrity, job knowledge, dependability, problem-solving, interpersonal skills, productivity, quality, self-development, and teamwork.
- Proficiency using computer systems and technology relevant to the role.
- Ability to perform tasks such as reaching, stretching, stooping, sitting, walking, and standing, and to lift up to 20 pounds independently.
- Valid driver’s license and dependable transportation.
- Ability to travel throughout Lackawanna and Luzerne counties and surrounding areas.
Nice To Haves
- A degree in social work, psychology, or a related field.
- Practicum experience.
- Experience working with people with disabilities or seniors.
- At least one year of LTSS, service coordination, or case management experience.
Responsibilities
- Assess, identify, secure, and monitor services for program participants based on their individual needs.
- Respond to participant needs through various communication methods and remain attentive to their requirements.
- Meet compliance standards and required timeframes for assessments, service plans, visits, calls, and incident reporting.
- Document each visit and contact in a detailed and person-centered manner in all required systems.
- Provide training and support to participants and consumer employees in managing direct care services.
- Maintain and use internal databases to track participant information and encounters.
- Help participants obtain accessibility adaptations, specialized medical equipment, non-medical transportation, and other services.
- Demonstrate company values consistently in all interactions and duties.
- Travel throughout Lackawanna and Luzerne counties and surrounding areas.
Benefits
- Sign-on bonus available.
- Comprehensive benefits package supporting employee well-being.
- Professional development, continuous learning, and career advancement opportunities.
- Supportive, collaborative, inclusive work environment focused on personal growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
