Service Coordinator I - Lackawanna/Luzerne County

Service Coordination Unlimited Inc•Scranton, PA

9d•Remote

About The Position

Service Coordination Unlimited is hiring a Service Coordinator I to support participants in achieving person-centered goals and living as independently as possible. The role works from home and requires travel throughout Lackawanna and Luzerne counties and surrounding areas. The Service Coordinator assesses participants’ needs, arranges and monitors services, responds to participant needs, and supports participants and consumer employees in managing direct care services. The role also includes meeting compliance requirements, completing detailed documentation, and maintaining participant records in internal databases.

Requirements

Bachelor’s degree is required; a degree in social work, psychology, or a related field is preferred. Alternatively, at least three years of experience in a social service or healthcare-related setting is required.
Excellent communication, customer focus, integrity, job knowledge, dependability, problem-solving, interpersonal, productivity, quality, self-development, and teamwork skills.
Proficiency with computer systems and technology relevant to the role.
Valid driver’s license and dependable transportation.
Ability to travel throughout Lackawanna and Luzerne counties and surrounding areas.
Ability to reach, stretch, stoop, sit, walk, and stand, and to lift up to 20 pounds independently.

Nice To Haves

Practicum experience.
Experience working with people with disabilities or seniors.
At least one year of LTSS, Service Coordination, or Case Management experience.

Responsibilities

Assess, identify, secure, and monitor services for program participants according to their individual needs.
Respond to participant needs through various communication methods and remain attentive to their requirements.
Meet required compliance standards and timeframes for assessments, service plans, visits, calls, and incident reporting.
Document every visit and contact in a detailed, person-centered manner in required systems.
Provide training and support to participants and consumer employees in managing direct care services.
Maintain and use internal databases to track participant information and encounters.
Help participants obtain accessibility adaptations, specialized medical equipment, non-medical transportation, and other services.
Demonstrate company values in interactions and duties.
Travel throughout Lackawanna and Luzerne counties and surrounding areas.