Service Coordinator I - Lackawanna/Luzerne County
About The Position
Service Coordination Unlimited is seeking a compassionate and dedicated Service Coordinator I to support individuals in achieving person-centered goals and living as independently as possible. The position is based from home and requires travel throughout Lackawanna and Luzerne counties and surrounding areas. The Service Coordinator assesses participants’ needs, secures and monitors appropriate services, responds to participants through various communication methods, and ensures required compliance timeframes are met. The role also involves detailed documentation, training and support for participants and consumer employees managing direct care services, maintaining internal databases, and helping participants access adaptations, medical equipment, transportation, and other services.
Requirements
- Bachelor’s degree required; social work, psychology, or a related field preferred; OR at least three years of experience in a social service or healthcare-related setting.
- Excellent communication, customer focus, integrity, job knowledge, dependability, problem-solving, interpersonal skills, productivity, quality, self-development, and teamwork.
- Proficiency using computer systems and technology relevant to the role.
- Valid driver’s license and dependable means of transportation.
- Ability to travel throughout Lackawanna and Luzerne counties and surrounding counties.
- Ability to reach, stretch, stoop, sit, walk, and stand, and to lift up to 20 pounds independently.
Nice To Haves
- Bachelor’s degree in social work, psychology, or a related field.
- Practicum experience.
- Experience with people with disabilities or seniors.
- At least one year of LTSS, Service Coordination, or Case Management experience.
Responsibilities
- Assess, identify, secure, and monitor services for program participants based on their unique needs.
- Respond to participant needs through various communication methods and remain attentive to their requirements.
- Meet compliance standards and required timeframes for assessments, service plans, visits, calls, and incident reporting.
- Document each visit and contact in a detailed, person-centered manner in all required systems.
- Provide necessary training and support to participants and consumer employees in managing direct care services.
- Maintain and utilize internal databases to track participant information and encounters.
- Help participants obtain Accessibility Adaptations, Specialized Medical Equipment, Non-Medical Transportation, and other services.
- Demonstrate company values consistently in all interactions and duties.
Benefits
- Sign-on bonus available.
- Comprehensive benefits package.
- Opportunities for continuous learning and career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
