Service Coordinator I - Dauphin County

Service Coordination Unlimited Inc•Harrisburg, PA

11d•$21 - $24

About The Position

Service Coordination Unlimited is seeking a compassionate and dedicated Service Coordinator I to support people in achieving person-centered goals and living as independently as possible. The role requires travel throughout Cumberland and Dauphin counties and surrounding areas. A sign-on bonus is available. The Service Coordinator assesses participants’ needs, identifies and secures appropriate services, and monitors those services. The role includes responding to participants through various communication methods, meeting compliance standards and required timeframes, documenting visits and contacts in required systems, and providing training and support to participants and consumer employees managing direct care services. The coordinator also maintains internal databases and helps participants obtain accessibility adaptations, specialized medical equipment, non-medical transportation, and other services, while consistently demonstrating company values.

Requirements

Bachelor’s degree required, or at least three years of experience in a social service or healthcare-related setting.
Excellent communication, customer focus, integrity, job knowledge, dependability, problem-solving, interpersonal skills, productivity, quality, self-development, and teamwork.
Proficiency with computer systems and technology relevant to the role.
Ability to perform reaching, stretching, stooping, sitting, walking, and standing.
Ability to lift up to 20 pounds independently.
Valid driver’s license and dependable means of transportation.
Ability to travel throughout Cumberland and Dauphin counties and surrounding areas.

Nice To Haves

Bachelor’s degree in social work, psychology, or a related field.
Practicum experience.
Experience with people with disabilities or seniors.
At least one year of LTSS, Service Coordination, or Case Management experience.

Responsibilities

Assess participants’ needs and identify, secure, and monitor services based on those needs.
Respond to participant needs through various communication methods and remain attentive to their requirements.
Meet compliance standards and required timeframes for assessments, service plans, visits, calls, and incident reporting.
Document each visit and contact in a detailed, person-centered manner in all required systems.
Provide training and support to participants and consumer employees in managing direct care services.
Maintain and use internal databases to track participant information and encounters.
Help participants obtain accessibility adaptations, specialized medical equipment, non-medical transportation, and other services.
Demonstrate company values in all interactions and duties.
Travel throughout Cumberland and Dauphin counties and surrounding areas.