Service Consultant

CarMax • Independence, MO

15h • $16 - $19

About The Position

As a Service Consultant, you serve as the link between customers and technicians, helping ensure an honest, transparent, and exceptional service experience. You guide customers through the service and repair process before, during, and after the work, communicating clearly and providing personalized support while balancing technical details with a customer-first approach.

The role involves customer service, repair-order documentation, communication about vehicle status and recommended repairs, review of completed work, invoicing, payment processing, and coordination of workflow. The position operates in a fast-paced environment and requires following CarMax Environmental, Health and Safety requirements. The hourly rate is $15.53–$18.57, and the position is eligible for commission.

Full-time hourly or commissioned associates are eligible to accrue up to 48 hours of sick time per year and receive 80–200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service. They also receive eight hours of pay for each of six scheduled paid holidays per year, plus one floating holiday. Holiday Premium Pay may apply when business needs require work on a scheduled holiday.

Requirements

• Strong interpersonal and communication skills and a demonstrated ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately, with intermediate computer skills.
• Ability to work collaboratively across departments in a high-energy environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Commitment to standards and adherence to CarMax policies and procedures.
• Ability to stand or walk for extended periods and work in indoor and outdoor conditions.

Responsibilities

• Welcome and engage customers professionally and empathetically to provide a positive service experience.
• Document customer concerns accurately and create detailed repair orders for technicians.
• Provide timely vehicle-status updates and meet communication commitments.
• Consult with customers about recommended repairs and clearly explain service details.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and responsibly manage cash transactions.
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.

Benefits

• Up to 48 hours of sick time per year accrued per pay period for eligible full-time hourly or commissioned associates.
• 80–200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commissioned associates.
• Eight hours of pay for each of six scheduled paid holidays per year, plus one floating holiday, for eligible full-time hourly or commissioned associates.
• Holiday Premium Pay when business needs require an eligible associate to work on a scheduled holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed