Service Consultant

CarMax • Southlake, GA

11d

About The Position

As a Service Consultant, you are the link between customers and technicians, supporting customers throughout the service and repair process with clear communication and personalized assistance. You document customer concerns, explain recommended repairs, provide vehicle-status updates, review completed work, prepare invoices, and process payments. The role requires maintaining an efficient workflow in a fast-paced environment and following CarMax Environmental, Health and Safety requirements.

Requirements

• Strong interpersonal and communication skills, with the ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately and use intermediate computer skills.
• Comfort working collaboratively across departments in a high-energy environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Commitment to standards and adherence to CarMax policies and procedures.
• Ability to stand or walk for extended periods and work in indoor and outdoor conditions.

Responsibilities

• Welcome and engage customers with professionalism and empathy throughout the service experience.
• Accurately document customer concerns and create detailed repair orders for technicians.
• Provide timely vehicle-status updates and meet communication commitments.
• Consult with customers about recommended repairs and clearly explain service details.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and responsibly manage cash transactions.
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.

Benefits

• Eligible full-time hourly or commissioned associates can accrue up to 48 hours of sick time per year.
• Eligible full-time hourly or commissioned associates receive 80 to 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service.
• Eligible full-time hourly or commissioned associates receive 8 hours of pay for each of 6 scheduled paid holidays per year, plus 1 floating holiday.
• Holiday Premium Pay may apply when an associate works on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed