Service Consultant

CarMax • Austin, TX

7d • Onsite

About The Position

As a Service Consultant, you are the link between customers and technicians, guiding customers through the service and repair process before, during, and after work is performed. You provide clear communication and personalized support while reflecting CarMax’s commitment to honesty, transparency, and exceptional service. The position involves documenting customer concerns, explaining recommended repairs, keeping customers updated, reviewing completed work, preparing invoices, processing payments, and coordinating workflow in a fast-paced environment.

The role requires flexibility to work varied shifts, including nights, weekends, and holidays. It also involves standing or walking for extended periods and working indoors and outdoors. The hourly rate is $12.13–$18.57, and the position is eligible for commission.

CarMax is the nation’s largest used-car retailer, with over 250 store locations and more than 30,000 associates. The company describes its work as focused on customer experience, innovation, and community, and states that it is an equal opportunity employer.

Requirements

• Strong interpersonal and communication skills, with the ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately and use intermediate computer skills.
• Comfort working collaboratively across departments in a high-energy environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Commitment to standards and adherence to CarMax policies and procedures.
• Ability to stand or walk for extended periods and work in indoor and outdoor conditions.

Responsibilities

• Welcome and engage customers professionally and empathetically to provide a positive service experience.
• Accurately document customer concerns and create detailed repair orders for technicians.
• Provide timely vehicle-status updates and meet communication commitments.
• Consult with customers about recommended repairs and clearly explain service details.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and manage cash transactions responsibly.
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean, orderly work area.

Benefits

• Eligible full-time hourly or commissioned associates can accrue up to 48 hours of paid sick time per year.
• Eligible full-time hourly or commissioned associates receive 80–200 hours of vacation time per year, depending on years of continuous service, after a 90-day waiting period.
• Eligible full-time hourly or commissioned associates receive 8 hours of pay for each of six scheduled paid holidays per year, plus one floating holiday.
• Holiday Premium Pay may apply when an eligible associate works on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away, with no specified limit, for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
• Commission eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed