Service Consultant

CarMax • Kenosha, WI

12d • $12 - $19

About The Position

As a Service Consultant, you serve as the link between customers and technicians, providing customer-focused support throughout the service and repair process. You communicate clearly and personally with customers before, during, and after service while helping ensure a seamless experience consistent with CarMax’s commitment to honesty, transparency, and exceptional service.

Requirements

• Strong interpersonal and communication skills and a demonstrated ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening techniques.
• Ability to interpret and record data accurately, using intermediate computer skills.
• Ability to collaborate across departments in a high-energy environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Commitment to standards and adherence to CarMax policies and procedures.
• Ability to stand or walk for extended periods and work indoors and outdoors.

Responsibilities

• Welcome and engage customers professionally and empathetically throughout their service experience.
• Document customer concerns accurately and create detailed repair orders for technicians.
• Provide timely vehicle-status updates and meet communication commitments.
• Consult with customers about recommended repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and responsibly manage cash transactions.
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean, orderly work area.

Benefits

• Eligible full-time hourly or commissioned associates can accrue up to 48 hours of sick time per year.
• Eligible full-time hourly or commissioned associates receive 80 to 200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service.
• Eligible full-time hourly or commissioned associates receive eight hours of pay for each of six scheduled paid holidays per year, plus one floating holiday.
• Eligible associates who work on a scheduled holiday due to business need receive Holiday Premium Pay.
• Full-time salaried associates have paid time away, with no specified limit, for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
• The position is eligible for commission.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed