Service Consultant

PSEG•Newark, NJ

1d•$67,200 - $106,400•Hybrid

About The Position

The Service Consultant is the main contact point for new electric and gas service requests from industrial, commercial, and residential customers. The role provides technical expertise on electric and gas requirements that guide the design and installation of utility infrastructure, while managing multiple technical customer projects and coordinating with internal stakeholders to support customer satisfaction and timely communication. At this time, only current PSEG employees are being considered.

Requirements

High school diploma or GED.
At least 2 years of related customer contact or technical experience.
General knowledge of electric and gas tariffs.
Excellent written and verbal communication skills.
Prior experience managing customer relationships.
Familiarity with SAP platforms.
Working knowledge of CCS-CRM (customer system).
Valid driver's license.
Compliance with Department of Energy regulation 10 CFR 810 is required.

Nice To Haves

Familiarity with GIS (Geographic Information Systems).
Familiarity with SAP DWMS.
Familiarity with My Meter.

Responsibilities

Provide technical expertise in interpreting electric and gas requirements for utility infrastructure design and installation.
Manage multiple technical customer projects and coordinate with internal stakeholders to provide customer service and timely information.
Identify sales opportunities and develop strategic business intelligence by probing customers.
Administer gas and electric tariffs, company policies, and procedures.
Track and administer Smart Growth agreements.
Manage municipal, industrial, commercial, and residential customer projects to support customer satisfaction and efficient use of company facilities.
Identify, negotiate, and resolve installation and billing issues.
Maintain working knowledge of PSEG Standards for Business Controls and meet management expectations for effective internal business controls.