Service Consultant

Audi Tulsa•Tulsa, OK

13d

About The Position

Audi Tulsa is seeking a Service Consultant who pairs exceptional customer service with strong sales performance. The role focuses on building trust with Audi owners, communicating confidently, anticipating customer needs, and delivering an experience that encourages customers to return. The successful candidate is goal-oriented, accountable, professional in difficult conversations, receptive to feedback, energetic, team-focused, and motivated to serve. This position is designated as safety-sensitive under the Oklahoma Medical Marijuana and Patient Protection Act because the duties may include operating vehicles or machinery and/or working with or around hazardous materials. Applicants may be subject to drug testing as permitted by applicable law; a positive marijuana (THC) test may result in disqualification, including for applicants with a valid state-issued medical marijuana license. Applicants must meet the company insurance carrier’s driving requirements and maintain an acceptable driving record, such as having no excessive moving violations. The employer describes an environment with involved leadership, clear expectations, measurable goals, consistent coaching, performance recognition, and the opportunity to represent a luxury automotive brand within the family-owned Don Thornton Automotive Group.

Requirements

Set goals, understand performance numbers, and consistently work to improve.
Recognize service opportunities and explain recommendations clearly and without pressure.
Anticipate customer needs and provide updates without requiring customers to ask.
Communicate professionally and handle difficult conversations with confidence and empathy.
Welcome feedback, accept accountability, and continue learning.
Bring energy, urgency, and a team-first attitude.
Be motivated by helping others.
Meet the company insurance carrier’s driving requirements and maintain an acceptable driving record, such as having no excessive moving violations.
Applicants may be subject to drug testing for this safety-sensitive position; a positive marijuana (THC) test may result in disqualification, including for individuals holding a valid state-issued medical marijuana license.

Responsibilities

Build lasting relationships with Audi owners through exceptional service.
Present maintenance and repair recommendations accurately and confidently.
Partner with technicians to establish clear expectations and realistic completion times.
Manage each repair order from initial write-up through final vehicle delivery.
Provide proactive status updates and follow up consistently on open items.
Pursue individual and departmental sales, productivity, and customer satisfaction goals.
Follow through on commitments, solve problems, and take responsibility for repair orders.