Service Consultant

CarMax • Austin, TX

8d • $12 - $19

About The Position

As a Service Consultant, you serve as the link between customers and technicians, guiding customers through the service and repair process before, during, and after service. You communicate clearly, provide personalized support, and help ensure customers receive an honest and transparent experience. The role involves documenting customer concerns, explaining recommended repairs, communicating vehicle status, reviewing completed work, preparing invoices, processing payments, and coordinating workflow in a fast-paced service environment. Associates must follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area.

Requirements

• Strong interpersonal and communication skills, with the ability to deliver outstanding customer service.
• Proficiency in telephone etiquette and active listening.
• Ability to interpret and record data accurately and use intermediate computer skills.
• Ability to collaborate across departments in a high-energy environment.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Commitment to standards and adherence to CarMax policies and procedures.
• Ability to stand or walk for extended periods and work indoors and outdoors.

Responsibilities

• Welcome and engage customers professionally and empathetically throughout the service experience.
• Accurately document customer concerns and create detailed repair orders for technicians.
• Provide timely vehicle-status updates and meet communication commitments.
• Consult with customers about recommended repairs and clearly explain service details.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and responsibly manage cash transactions.
• Coordinate workflow efficiently to maintain productivity in a fast-paced environment.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.

Benefits

• Eligible full-time hourly or commissioned associates can accrue up to 48 hours of sick time per year.
• Eligible full-time hourly or commissioned associates can receive 80 to 200 hours of vacation time per year, depending on years of continuous service, after a 90-day waiting period.
• Eligible full-time hourly or commissioned associates receive 8 hours of pay for each of 6 scheduled paid holidays per year, plus 1 floating holiday.
• Holiday Premium Pay may apply when an eligible associate works on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed