Service Concierge

Commonwealth Motors•Lawrence, MA

1d•Onsite

About The Position

We are looking for a Concierge to help our loyal customers take advantage of upgrade opportunities that might be available to them while they are servicing their vehicles! This role is perfect for someone who loves meeting new people, connecting with them, and helping them meet their needs. Commonwealth Motors has been a family owned and operated business since 1991, and our employees are the main focus in helping to grow our business. We are a proud member of the Commonwealth and of Lawrence, MA, and we recognize the value of giving back to the community. The customer always comes first, but without great employees, we could not achieve this.

Requirements

At least one previous role based in strong customer service experience
Team player attitude
Prompt and courteous
Enthusiastic personality
Must have strong computer skills

Nice To Haves

Bilingual a plus

Responsibilities

Answer customer calls and establish follows-up with sales appointments
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
Provide customers with initial product information & direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no-show
Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily