Service Concierge

Crain Automotive • Bentonville, AR

10h • Onsite

About The Position

Crain Kia of Bentonville is seeking a friendly and professional Service Concierge to join our team. The ideal candidate will serve as the first point of contact for our service customers, providing exceptional customer service and ensuring a smooth and welcoming experience from arrival to departure.

Requirements

• Excellent interpersonal and communication skills.
• Strong customer service orientation with a friendly and approachable demeanor.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Professional appearance and attitude.
• Basic computer skills and familiarity with scheduling software.

Nice To Haves

• Experience as a service concierge or greeter preferred.

Responsibilities

• Greet customers warmly as they arrive for service appointments.
• Assist customers with check-in and check-out processes efficiently and courteously.
• Provide clear communication regarding service status and estimated wait times.
• Coordinate with service technicians and advisors to ensure timely updates and customer satisfaction.
• Maintain a clean and organized service reception area.
• Answer phone calls and respond to customer inquiries related to service appointments.
• Assist with scheduling service appointments and follow-up communications as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed