Service Concierge

Crain AutomotiveBentonville, AR
Onsite

About The Position

Crain Kia of Bentonville is seeking a friendly and professional Service Concierge to join our team. The ideal candidate will serve as the first point of contact for our service customers, providing exceptional customer service and ensuring a smooth and welcoming experience from arrival to departure.

Requirements

  • Excellent interpersonal and communication skills.
  • Strong customer service orientation with a friendly and approachable demeanor.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Professional appearance and attitude.
  • Basic computer skills and familiarity with scheduling software.

Nice To Haves

  • Experience as a service concierge or greeter preferred.

Responsibilities

  • Greet customers warmly as they arrive for service appointments.
  • Assist customers with check-in and check-out processes efficiently and courteously.
  • Provide clear communication regarding service status and estimated wait times.
  • Coordinate with service technicians and advisors to ensure timely updates and customer satisfaction.
  • Maintain a clean and organized service reception area.
  • Answer phone calls and respond to customer inquiries related to service appointments.
  • Assist with scheduling service appointments and follow-up communications as needed.
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