Service Center Manager - Stanislaus County

Henley VIOC • Riverbank, CA

18d

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a Service Center Manager to manage day-to-day service center operations and drive the success of the team and location. The role involves providing customer service and performing vehicle maintenance services, including oil changes, inspections, tire rotations, fluid checks, lubrication, and other services. The position offers paid on-the-job training and opportunities for advancement.

Requirements

• Two years of managerial or supervisory experience in the quick lube or automotive business.
• Positive attitude.
• Willingness to learn and work as part of a customer-focused team.
• Attention to detail and ability to follow instructions.
• Strong problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services and achieve SuperPro certification.
• Reliable transportation.
• Basic computer knowledge or aptitude.

Responsibilities

• Manage day-to-day service center operations and drive the success of the team and service center.
• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, lubrication services, and additional vehicle maintenance services.
• Inspect vehicles for potential issues and areas requiring attention.
• Perform basic maintenance, including tire rotations and fluid level checks.
• Track inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace vehicle lights, wipers, engine air filters, and cabin air filters.
• Add engine oil and other fluids in the proper amounts according to vehicle specifications.
• Lubricate chassis and driveline components and perform services on cooling systems and transmissions.
• Perform second checks to verify services were completed correctly.
• Move between service bays to perform services on multiple vehicles.
• Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $28.25 per hour
• Earned Wage Access through DailyPay
• Promotion from within; 95% of upper-level management started in an entry-level position
• Safety shoes, uniforms, and personal protective equipment
• Tuition reimbursement
• Employee discount of 50% off most services for up to two vehicles
• Medical, dental, and vision coverage
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed