Service Center Manager - Alameda & Contra Costa County Locations

Valvoline Instant Oil Change - Henley Enterprises • Antioch, CA

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About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a Service Center Manager for locations in Alameda and Contra Costa County. The manager oversees the day-to-day operations and the success of the team and service center. This role includes customer service and hands-on vehicle maintenance, including oil changes, inspections, tire rotations, fluid checks, and other services. Paid on-the-job training is provided. Most locations close by 7 p.m.; the posting states there are no late evenings. Pay is $31.00 per hour. Benefits and terms may vary by location.

Requirements

• At least 2 years of managerial or supervisory experience in the quick-lube or automotive business.
• Positive attitude and willingness to learn and work as part of a customer-focused team.
• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic computer knowledge or aptitude.
• Ability to learn and follow the VIOC SuperPro process for all services and achieve SuperPro certification.
• Reliable transportation.
• Ability to perform the stated physical duties, including moving items up to approximately 50 pounds, working in tight spaces, and working for extended periods with arms raised.

Responsibilities

• Manage day-to-day service center operations and drive the success of the team and service center.
• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, lubrication services, and other vehicle services.
• Inspect vehicles for potential issues and areas requiring attention.
• Conduct basic maintenance tasks, including tire rotations and fluid-level checks.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace car lights and wipers; check and replenish vehicle fluids as needed.
• Inspect or replace engine air filters and cabin air filters; add the specified amount of oil for the vehicle make and model.
• Remove, rotate, lift, and reinstall tires for tire rotation service.
• Lubricate chassis and driveline components and perform additional services on cooling systems and transmissions.
• Perform second checks, visually verifying and calling out that required services were completed correctly.
• Move between service bays to work on multiple vehicles.
• Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $31.00 per hour
• Earned Wage Access through DailyPay
• Promotion from within
• Safety shoes, uniforms, and personal protective equipment (PPE)
• Tuition reimbursement
• Employee discount of 50% off most services for up to 2 vehicles
• Medical, dental, and vision coverage
• 401(k) savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed