Service Center Manager - Alameda & Contra Costa County Locations

Henley VIOC • Antioch, CA

5d

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a Service Center Manager to oversee the day-to-day operations and success of a service center and its team. The role offers an opportunity to develop as a leader and progress within the company. Managers provide customer service while also performing vehicle maintenance services, maintaining inventory and a clean work area, and following safety procedures. Pay is $31.00 per hour. Most locations close by 7 p.m., with no late evenings. Paid on-the-job training is provided. Benefits and terms may vary by location and may be subject to conditions.

Requirements

• Two years of managerial or supervisory experience in the quick-lube or automotive business.
• Positive attitude and willingness to learn and work as part of a customer-focused team.
• Basic computer knowledge or aptitude.
• Attention to detail and ability to follow instructions.
• Strong problem-solving, customer service, and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Reliable transportation.
• Ability to perform the physical functions described, including moving items up to approximately 50 pounds, lifting and rotating tires, reaching overhead, working underneath vehicles and in tight spaces, and ascending and descending stairs, catwalks, or stepstools.
• Ability to communicate verbally and receive verbal communication to ensure services are performed accurately, safely, and in the proper order.

Responsibilities

• Manage day-to-day service center operations and drive the success of the team and service center.
• Provide exceptional customer service and address customer concerns and questions.
• Perform oil changes, filter replacements, lubrication services, tire rotations, fluid checks, and other basic vehicle maintenance.
• Inspect vehicles for potential issues and perform additional services on cooling systems and transmissions.
• Perform second checks by visually verifying services and making the required callouts.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Learn and follow the VIOC SuperPro process and achieve SuperPro certification.

Benefits

• Paid on-the-job training.
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $31.00 per hour.
• Earned Wage Access through DailyPay.
• Promotion from within; 95% of upper-level management started in an entry-level position.
• Safety shoes, uniforms, and personal protective equipment.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Medical, dental, and vision coverage.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed