Service Center Manager - Marin & Sonoma County Locations

Valvoline Instant Oil Change - Henley Enterprises • Novato, CA

5d

About The Position

The Service Center Manager manages the day-to-day operations of a Valvoline Instant Oil Change service center and drives the success of the team and location. The role combines customer service, vehicle maintenance services, inventory management, and maintaining a safe, clean, organized work environment. The manager is expected to learn and follow the VIOC SuperPro process and achieve SuperPro certification.

Work includes oil changes, filter replacements, lubrication services, vehicle inspections, tire rotations, fluid checks, and additional cooling-system and transmission services. The position requires frequent movement between bays and work around, above, and underneath vehicles, sometimes in tight or narrow spaces. Work occurs indoors and outdoors and may involve varying temperatures, loud noise, moving vehicles and mechanical parts, electrical current, heat, chemicals, fumes, odors, dust, and restricted ventilation.

Requirements

• Two years of managerial or supervisory experience in the quick-lube or automotive business.
• Positive attitude.
• Willingness to learn and work as part of a customer-focused team.
• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Must achieve SuperPro certification.
• Reliable transportation.
• Basic computer knowledge or aptitude.
• Ability to move or transport items weighing up to approximately 50 pounds.
• Ability to work with tools in tight, sometimes hard-to-reach areas.

Responsibilities

• Manage day-to-day service center operations and drive the success of the team and location.
• Provide exceptional customer service and respond to customer concerns and questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues and areas requiring attention.
• Perform basic maintenance, including tire rotations and fluid-level checks.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace car lights, wipers, engine air filters, and cabin air filters.
• Check and replenish vehicle fluids, including adding the correct amount of oil based on vehicle specifications.
• Remove, rotate, lift, and reinstall tires for tire rotation services.
• Lubricate chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Perform second checks, visually verifying that required services were completed correctly and making appropriate callouts.
• Move between bays to perform services on multiple vehicles.
• Communicate verbally to ensure services are completed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training.
• No late evenings; most locations close by 7 p.m.
• Pay of $31.50 per hour.
• Earned Wage Access through DailyPay.
• Promotion from within; 95% of upper-level management started in an entry-level position.
• Safety shoes, uniforms, and personal protective equipment.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Medical, dental, and vision coverage.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed