Service Center Manager - Marin & Sonoma County Locations

Henley VIOC • San Rafael, CA

4d • Onsite

About The Position

Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is hiring a Service Center Manager for its Marin and Sonoma County locations. The manager oversees day-to-day service center operations and helps drive the success of the team and location. The role includes customer service, vehicle maintenance and inspection services, inventory management, and maintaining a safe, clean, and organized work environment. Paid on-the-job training is provided. Most locations close by 7 p.m., so there are no late evenings.

Requirements

• Positive attitude.
• Willingness to learn and work as part of a customer-focused team.
• Two years of managerial or supervisory experience in the quick-lube or automotive business.
• Attention to detail and ability to follow instructions.
• Excellent problem-solving skills.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Ability to learn and follow the VIOC SuperPro process for all services.
• Must achieve SuperPro certification.
• Reliable transportation.
• Basic computer knowledge or aptitude.
• Ability to work with tools in tight, sometimes hard-to-reach areas.

Responsibilities

• Manage day-to-day service center operations and contribute to the success of the team and service center.
• Provide exceptional customer service and address customer concerns or questions.
• Perform oil changes, filter replacements, and lubrication services.
• Inspect vehicles for potential issues and areas requiring attention.
• Perform basic maintenance tasks, including tire rotations and fluid level checks.
• Keep track of inventory and ensure supplies are available.
• Maintain a clean and organized work environment.
• Follow safety protocols and guidelines.
• Inspect and replace vehicle lights and wipers.
• Check and add vehicle fluids as needed.
• Inspect or replace engine air filters and cabin air filters.
• Add the correct amount of oil based on the vehicle's make and model specifications.
• Remove, rotate, lift, and reinstall tires for tire rotation services.
• Lubricate necessary chassis and driveline components.
• Perform additional services on cooling systems and transmissions.
• Perform second checks, visually verifying services and making proper callouts.
• Move between service bays to work on multiple vehicles.
• Perform services in and around vehicles, including underneath vehicles and on catwalks.
• Communicate verbally to ensure services are performed accurately, safely, and in the proper order.

Benefits

• Paid on-the-job training.
• No late evenings; most locations close by 7 p.m.
• Competitive pay of $31.50 per hour.
• Earned Wage Access through DailyPay.
• Promotion from within; 95% of upper-level management started in an entry-level position.
• Safety shoes, uniforms, and personal protective equipment.
• Tuition reimbursement.
• Employee discount of 50% off most services for up to two vehicles.
• Medical, dental, and vision coverage.
• 401(k) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed