Service Center Manager - Tulare County

Valvoline Instant Oil Change - Henley Enterprises • Tulare, CA

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About The Position

Henley Enterprises Inc., the largest franchisee of Valvoline Instant Oil Change (VIOC), is hiring a Service Center Manager. The role combines technical and management skills to lead, develop, and train team members in providing superior customer service. The manager oversees the service center’s overall operation, including hiring, training, employee discipline, customer service, inventory and housekeeping, profit-plan results, and compliance with Environmental, Health & Safety requirements and company policies. The manager is responsible for inventory, labor management, and financial performance, and for building customer trust and loyalty.

The manager also performs and trains others in automotive preventive maintenance, including oil changes, checking and refilling vehicle fluids, replacing filters, and inspecting and replacing lights and wipers. The position involves maintaining a clean, organized, safe, and secure work environment. Two years of hands-on automotive experience and two years of managerial or supervisory experience in the quick-lube or automotive business are required.

Requirements

• Two years of hands-on automotive experience.
• Two years of managerial or supervisory experience in the quick-lube or automotive business.
• High school diploma or equivalent.
• Friendly and willing to work as part of a customer-focused team.
• Effective interpersonal and oral communication skills.
• Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division, and percentages.
• Knowledge of cash handling, facility, and safety-control policies and practices.
• Reliable transportation to and from work.
• Ability to occasionally lift up to 50 pounds, stand for extended periods, climb stairs, and twist, stoop, and bend.

Responsibilities

• Oversee the overall operation of the service center, including hiring, training, employee discipline, customer service, inventory and housekeeping, profit-plan results, and compliance with EH&S requirements and company policies.
• Manage service-center inventory, labor, and financial performance.
• Mentor, lead, and train team members to support their development.
• Perform and train others in automotive preventive maintenance, including oil changes, checking and refilling vehicle fluids, replacing filters, and inspecting and replacing lights and wipers.
• Maintain a clean, well-organized service center and facilitate a safe and secure working environment.
• Provide superior customer-service leadership and build trust with customers to encourage repeat business.

Benefits

• Flexible work schedule and competitive pay starting at $21.50 per hour.
• Paid on-the-job training through a nationally awarded training program.
• Promotion from within; 95% of upper management started in an entry-level position.
• Tuition reimbursement.
• Paid vacation and sick time.
• Medical, dental, and vision plans.
• 401(k) savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED